Arister FAQs

Simply choose the product you’d like to buy, select Add to Basket and proceed to checkout. Enter your delivery and payment details, review your order and complete your purchase.

Once your order has been successfully placed, you’ll receive an order confirmation by email.

Standard UK delivery costs £3.99 on orders under £20 and is free on orders of £20 or more.

Standard delivery usually takes 2–3 working days from dispatch. We pick and pack orders Monday to Friday, excluding bank holidays. Orders placed over the weekend will be processed on the next working day.

Yes. Next Day Delivery costs £5.99 and is available for eligible orders placed before 12pm, Monday to Friday. We’ll aim to deliver your order on the next working day.

Orders placed after 12pm, or at the weekend, will be dispatched on the next working day and delivered the working day after that. Working days are Monday to Friday, excluding bank holidays.

Yes, but large or bulky items have different delivery arrangements.

These items can take 3–5 working days, and delivery charges vary depending on the product. The delivery charge and expected delivery time will be shown when you add the item to your basket.

Large or bulky items are typically products weighing over 30kg, although some products may be classed as bulky because of their size or shape.

If your order contains both bulky and standard items, they may arrive separately.

As soon as your order has been dispatched, we’ll send you a dispatch confirmation email with tracking details.

You can use the tracking information to follow your parcel’s progress with the relevant delivery provider.

If your parcel hasn’t arrived within the expected delivery time, please check your tracking information first. Your parcel may have been left with a neighbour or in a safe place.

If you still can’t locate your parcel, contact our Customer Service Team at operations@arister.co.uk and we’ll contact the courier for you.

We deliver to all postcodes in the UK, including the Scottish Highlands and Islands*, the Isle of Man, the Isle of Wight, and BFPO addresses.

*Due to courier restrictions, a small number of items are unavailable for delivery to the Scottish Highlands and Islands. Please also note that extended delivery times and additional charges may apply to these areas.

If you’d like to cancel your order, please contact us as soon as possible.

If you let Arister know within 14 days of delivery that you’d like to cancel, we’ll also refund the standard delivery charge.

Yes. You can return an unwanted item within 90 days of delivery for a full refund, provided the item is unused and unopened, with any seals, tags and packaging intact, and is in resalable condition.

You’ll also need to provide your order number.

Return postage for unwanted items is the customer’s responsibility. Your original delivery charge is not normally included in the refund. However, if you let us know within 14 days of delivery that you want to cancel, we’ll also refund the standard delivery charge.

Please note that opened or unsealed items cannot normally be accepted as unwanted returns. This does not apply if the item is faulty.

If your item is faulty or damaged, please contact our Customer Service Team at operations@arister.co.uk as soon as possible with your order number and details of the issue. Photos or a short video showing the fault or damage can help us deal with your request more quickly.

If your item is not as described, please let us know within 7 days of delivery where possible, with your order number and details of the issue. Please include a photo of the item you received.

If you report a faulty item within 30 days of delivery, we’ll provide a full refund, including the delivery charge paid on your original order. After 30 days and up to 90 days, we’ll offer a repair or replacement first. If we’re unable to repair or replace the item, we’ll provide a refund.

Arister covers the cost of returning faulty or damaged items once your request has been approved. If your order arrives damaged in transit, please let us know within 48 hours of delivery where possible and keep the original packaging until your request has been resolved.

If we’ve sent you the wrong item, we’re sorry for the mistake.

Please submit a return request with your order number and details of the item you received. We’ll arrange a free return and send the correct item or provide a full refund, depending on your preference.

To request a return, use the return request form on our Contact Us page.

Select the reason for your return and provide your order number and product code. Our team will review your request and reply within 1 working day with your return reference and instructions.

For faulty or damaged items, we’ll provide a prepaid return label or arrange collection once your request has been approved.

Please don’t send a return without submitting a request first, as items returned without a return reference may be delayed.

Once we’ve received and checked your return, your refund will be processed to your original payment method within 14 days.

Your bank or card provider may take a few additional days to show the funds in your account.

We accept a range of secure payment options, including:

• Credit and debit cards
• Klarna – pay in full or in instalments
• Shop Pay
• PayPal

The payment methods available to you will be shown at checkout.

Product availability is shown on each product page and can change quickly, particularly for popular and seasonal toys.

If a product is currently unavailable, or you’re looking for information about a specific toy, contact our Customer Service Team at operations@arister.co.uk and we’ll be happy to help.

No. Arister gift cards are non-refundable.

If you have a question about an order, delivery, return, refund or product availability, contact our Customer Service Team at operations@arister.co.uk.

You can also visit our Contact Us page to submit a customer service or return request.

We’re here to help.