Arister's Privacy Policy
Introduction
At Arister, we are committed to protecting your privacy and respecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, create an account, place an order, contact us, or otherwise interact with Arister.
Arister is a brand of Barkley Trading London Ltd, a UK company. In this Privacy Policy, “Arister”, “we”, “us” and “our” refer to Arister and, where applicable, Barkley Trading London Ltd in its capacity as the company responsible for operating the Arister website and processing your personal data.
We take our responsibilities under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection laws seriously. This policy explains what information we collect, why we collect it, how we use it, when it may be shared, how we protect it, and the rights you have in relation to your personal data.
Please read this Privacy Policy carefully so that you understand how we handle your personal information when using our website and services.
1. Who Is Responsible for Your Personal Data?
The data controller responsible for your personal data is Barkley Trading London Ltd, which operates the Arister brand and website.
When you interact with Arister, we may collect and process personal information in connection with your purchases, account, customer service enquiries, marketing preferences and use of our website. If you have any questions about this Privacy Policy or how we use your personal data, please contact us directly at operations@arister.co.uk.
2. What Personal Data Do We Collect?
We may collect and process different types of personal information depending on how you interact with Arister. This may include:
Identity Information
Your name and other information you provide when creating an account or placing an order.
Contact Information
Your email address, telephone number, billing address and delivery address.
Order and Transaction Information
Details of products you purchase, order history, delivery information and other information relating to your transactions with us.
Payment Information
Payment and billing information required to process your purchases. Payments may be processed securely through third-party payment providers.
Technical Information
Information about the device and browser you use to access our website, including IP address, browser type, operating system and other technical information.
Website Usage Information
Information about how you use our website, such as pages visited, products viewed, searches made and interactions with website features.
Marketing and Communication Information
Your preferences regarding marketing communications and information about how you interact with communications from us.
3. How Do We Collect Your Personal Data?
We may collect personal data directly from you when you:
- Create or manage an Arister account
- Place an order through our website
- Subscribe to our marketing communications
- Contact our customer service team
- Complete a form or provide information through our website
- Participate in promotions, competitions or other activities
- Submit feedback or reviews
- Browse or interact with our website
We may also automatically collect certain technical and usage information through cookies and similar technologies when you use our website.
4. How Do We Use Your Personal Data?
We use your personal data where necessary to:
- Process and fulfil your orders
- Arrange delivery of products
- Process payments and manage transactions
- Provide customer service and respond to enquiries
- Manage your account
- Improve our website, products and services
- Understand how customers use our website
- Send marketing communications where permitted and where you have provided the appropriate consent
- Provide relevant offers, products and information
- Detect and prevent fraud, misuse and security issues
- Meet our legal and regulatory obligations
- Protect our rights, customers and business
We only use your personal data where we have a lawful basis to do so under applicable data protection legislation.
5. Our Lawful Basis for Processing
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection laws.
Depending on the circumstances, we may process your personal data because:
- It is necessary to fulfil a contract with you, such as processing and delivering an order.
- You have provided your consent, such as where you choose to receive certain marketing communications.
- It is necessary for our legitimate interests, provided these interests do not override your rights and freedoms.
- We are required to comply with a legal or regulatory obligation.
6. Marketing Communications
Where permitted by law, we may use your contact information to provide you with information about Arister products, offers, promotions and other updates that may be relevant to you.
Where your consent is required, we will ask for it before sending marketing communications. You can stop receiving marketing communications from us at any time by using the unsubscribe option included in our marketing emails or by contacting us. Please note that opting out of marketing communications does not affect communications that are necessary for your orders, transactions, account or other services you have requested from us.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to help provide essential website functionality, understand how visitors use our website, improve our services and, where applicable, support marketing and advertising activities.
You can manage your cookie preferences through our cookie settings. For more information, please see our Cookie Policy.
8. Sharing Your Personal Data
We may share your personal data with trusted third-party service providers where this is necessary to operate our business and provide our products and services.
This may include service providers that help us with website hosting and technology, payment processing, delivery and fulfilment, customer service, returns, analytics and marketing. We require appropriate safeguards to protect your personal data when it is handled by third-party service providers. We do not sell your personal data to third parties.
9. Third-Party Websites
Our website may contain links to websites, services or platforms operated by third parties.
If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you review the relevant privacy policy before providing personal information to any third party.
10. Image Usage Disclaimer
Some images displayed on the Arister website may be sourced from publicly available internet resources or generated using artificial intelligence (AI) tools where necessary for illustrative, promotional or creative purposes. We make reasonable efforts to use images appropriately and, where applicable, in accordance with relevant permissions, licences and intellectual property rights.
If you believe an image displayed on our website has been used without appropriate permission or that you have a rights-related concern, please contact us at operations@arister.co.uk so that we can review the matter and take appropriate action where necessary
11. How We Protect Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or through our website.
12. How Long Do We Keep Your Personal Data?
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including where necessary to meet legal, accounting, tax or regulatory requirements.
The length of time we retain information may depend on the type of information and the reason it was collected. When personal data is no longer required, we will take appropriate steps to securely delete or anonymise it.
13. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights in relation to your personal data, including the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Request restriction of processing
- Object to certain types of processing, including direct marketing
- Request the transfer of certain personal data to you or another organisation (data portability)
- Withdraw consent where processing is based on your consent
To exercise your rights or ask questions about how we process your personal data, please contact us using the contact details provided on our website.
14. Complaints
If you have concerns about how we have handled your personal data, we encourage you to contact us first so that we can investigate and try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
We will publish the latest version on this page and update the “Last Updated” date where appropriate.
16. Contact Us
If you have any questions about this Privacy Policy, your personal data or how we use your information, please contact us at operations@arister.co.uk.