Terms & Conditions

This page sets out the terms and conditions on which Arister supplies products to you through our website. Please read these Terms & Conditions carefully before placing an order. By using our website or ordering products from us, you agree to be bound by these Terms & Conditions.

About Us

Arister is a brand operated by Barkley Trading London Ltd, a company registered in UK. These Terms & Conditions apply to all products supplied through the Arister website.

Your Status

By placing an order through our website, you confirm that the information you provide to us is accurate and complete and that you are legally capable of entering into a binding contract.

How the Contract Is Formed Between You and Us

When you place an order through our website, you are making an offer to purchase the products selected by you. After placing an order, you will receive an order confirmation confirming that we have received your order. This does not necessarily mean that your order has been accepted. Your order will only be accepted when we confirm that the products have been dispatched, unless we notify you otherwise.

If a product is unavailable, incorrectly priced, or we are otherwise unable to fulfil your order, we may decline or cancel the order. Where payment has already been taken for an affected product, we will arrange a refund where applicable.

Product Availability

All products are subject to availability. If a product you have ordered is unavailable after your order has been placed, we will inform you as soon as reasonably possible and, where applicable, advise you of the earliest possible delivery date.

If the product is unavailable and you wish to cancel your order, please contact us with your order reference number and confirm that you wish to cancel. Where applicable, we will arrange a refund for amounts paid for the affected product.

Product Description & Pricing

The description and price of the products you order will be as shown on our website at the time you place your order. Prices are shown in British Pounds Sterling (£) and include VAT unless otherwise stated. We make reasonable efforts to ensure that product descriptions, images and prices displayed on our website are accurate. However, errors may occasionally occur.

If a product has been incorrectly priced, we may contact you before dispatch to confirm whether you wish to proceed at the correct price. If you do not wish to proceed, we may cancel the affected order and refund any payment made for that product.

Payment

Payment for products must be made using the payment methods made available on the Arister website at the time of purchase. We may only process and fulfil an order once the required payment has been successfully authorised or received.

If payment cannot be authorised or completed, we may cancel or suspend the affected order.

Delivery & Shipping

We deliver to all postcodes in the UK, including the Scottish Highlands and Islands*, the Isle of Man, the Isle of Wight, and BFPO addresses.

*Due to courier restrictions, a small number of items are unavailable for delivery to the Scottish Highlands and Islands. Please also note that extended delivery times and additional charges may apply to these areas.

Standard UK Delivery costs £3.99 on orders under £20 and is free on orders of £20 or more. Standard delivery usually takes 2–3 working days from dispatch.

Next Day Delivery costs £5.99 and is available for eligible orders placed before 12pm, Monday to Friday. We’ll aim to deliver eligible orders on the next working day. Orders placed after 12pm, or at the weekend, will be dispatched on the next working day and delivered the working day after that.

Large or bulky items may have different delivery arrangements. These items can take 3–5 working days, and delivery charges vary depending on the product. The applicable delivery charge and expected delivery timeframe will be shown when you add the item to your basket.

We pick and pack orders Monday to Friday, excluding bank holidays. Orders placed at the weekend will be processed on the next working day. Delivery times start from the day your order is dispatched, not the day you place it. During particularly busy periods, such as the run-up to Christmas, deliveries may occasionally take longer than usual. Once your order has been dispatched, we’ll send you a dispatch confirmation email with tracking details so you can follow your parcel’s progress with the relevant delivery provider.

If your parcel has not arrived within the expected delivery timeframe, please check your tracking information first. If you still cannot locate your parcel, contact our Customer Service Team and we’ll help chase it up with the courier.

Cancellation & Returns

If you wish to cancel an order, please contact us as soon as possible with your order reference number. If you cancel within 14 days of delivery, we’ll also refund the standard delivery charge in accordance with our Returns & Refund Policy.

You can return an unwanted item within 90 days of delivery for a full refund, provided the item is unused and unopened, with any seals, tags and packaging intact, and is in resalable condition. You must also provide your order number. Return postage for unwanted items is the responsibility of the customer. Your original postage charge will not normally be included in the refund. However, if you let us know within 14 days of delivery that you wish to cancel, we’ll also refund the standard delivery charge. Opened or unsealed items cannot normally be accepted as unwanted returns. This does not apply where an item is faulty.

Please submit a return request through the return request form on our Contact Us page before sending an item back. Our team will review your request and reply within 1 working day with your return reference and instructions.

Please do not send a return without submitting a request first, as items returned without a return reference may be delayed. Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Damaged, Faulty or Incorrect Items

When your order arrives, please check the products for any damage.

If your order arrives damaged in transit, please let us know within 48 hours of delivery where possible and keep the original packaging until your request has been resolved. Photos of the packaging and damaged item may help us process your request more quickly.

If your item is faulty or damaged, please contact our Customer Service Team with your order number and details of the issue. Photos or a short video showing the fault or damage can help us assess the problem.

If an item is not as described, please let us know within 7 days of delivery where possible and provide your order number, details of the issue and a photo of the item received.

If we’ve sent you the wrong item, please contact us with your order number and details of the item you received. We’ll arrange a free return and send the correct item or provide a full refund, depending on your preference.

For faulty or damaged items, Arister covers the cost of returning the item once your return request has been approved. We’ll provide a prepaid return label or arrange collection where applicable.

Refunds

Where a refund is approved, we’ll refund the amount due to your original payment method.

For unwanted returns, once we’ve received and checked your return, we’ll refund the amount due to your original payment method within 14 days. Your bank or card provider may take a few additional days to show the funds in your account.

For faulty items reported within 30 days of delivery, we’ll provide a full refund, including the delivery charge paid on your original order. After 30 days and up to 90 days, we’ll offer a repair or replacement first. If we’re unable to repair or replace the item, we’ll provide a refund. For orders cancelled within 14 days of delivery, we’ll also refund the standard delivery charge.

Arister covers the cost of returning faulty or damaged items once the return request has been approved. For unwanted items, return postage is the responsibility of the customer.

Warranty

Warranty coverage may vary depending on the product.

Where a manufacturer's or other warranty applies, the applicable warranty period and conditions may be stated on the relevant product listing or accompanying documentation. A warranty does not apply to defects or damage arising from fair wear and tear, wilful damage, accident, negligence, misuse, failure to follow the manufacturer's or supplier's instructions, or unauthorised alteration or repair.

If you believe a product has developed a defect during its applicable warranty period, please contact us in writing with your order details and information about the issue. Products returned under warranty may be inspected or tested to determine the cause of the fault.

Our Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law. Subject to this, we will only be responsible for losses that are reasonably foreseeable and arise directly from our failure to comply with these Terms & Conditions. We will not be responsible for indirect or consequential losses where such exclusion is permitted by law.

Events Outside Our Control

We will not be responsible for any failure or delay in performing our obligations where this is caused by circumstances outside our reasonable control.

Such circumstances may include, but are not limited to, industrial action, civil disruption, fire, flood, severe weather, natural disasters, interruptions to transport or telecommunications, government action, legislation, restrictions or other events beyond our reasonable control. Where such an event occurs, our obligations may be suspended for the duration of the event. We will use reasonable efforts to minimise any resulting delay.

Website Content & Intellectual Property

The content of the Arister website is provided for general information and may be changed from time to time without notice.

All content on this website, including its design, layout, graphics, images, text, logos and other materials, is owned by or licensed to Barkley Trading London Ltd or its relevant licensors unless otherwise stated. You may not reproduce, copy, modify, distribute or commercially use any part of the website or its content without our prior written permission.

Our website may occasionally contain links to third-party websites. These links are provided for convenience and do not mean that we endorse those websites. We are not responsible for the content or practices of linked websites.

Written Communications

When using our website, you agree that communication with us may be primarily electronic. We may contact you by email or provide information through notices on our website.

You acknowledge that electronic communications satisfy any legal requirement for communications to be made in writing, where permitted by law. This does not affect your statutory rights as a consumer.

Notices

Where you need to contact us regarding an order, cancellation, return, damage, or other matter relating to these Terms & Conditions, please use the contact details provided on the Arister website.

We may contact you using the email address or other contact details provided by you when placing an order.

Changes to These Terms & Conditions

We may revise and update these Terms & Conditions from time to time by updating this page.

You will generally be subject to the Terms & Conditions in force at the time you place your order, unless a change is required by law or applies to an order already placed.

Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as removed to the extent necessary.

The remaining provisions will continue to apply to the fullest extent permitted by law.

Entire Agreement

These Terms & Conditions, together with any policies or documents expressly referred to in them, form the agreement between you and us regarding your use of the website and purchase of products.

Governing Law

These Terms & Conditions and any contract for the purchase of products through the Arister website are governed by the laws of England and Wales.

Any dispute arising from or in connection with these Terms & Conditions or a purchase made through our website will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.